Of course, as we progressed with better camera and recording options, employee theft drove us to place cameras everywhere in the hotel-casino. They all get ripped off for sizable losses. Abandon observation of your club at your own peril. These clubs manage and dispense millions of dollars at even the smallest of properties and are extremely vulnerable to the internal theft and fraud. Players clubs also became a major player for the casino. Not so much of that happens now but we still have stolen TITOs, phones and purses, and of course false jackpots and other large scams and schemes. Those were the good old days! Lots of crime and busts for the surveillance department. There were also slugs that were routinely accepted, not to mention slot buckets and purses that were frequently stolen. Certainly in slots at that time, with mechanical machines that could be manipulated and false jackpots easily set up. Observing other areas taught us that there were scams and thefts in all departments. However, as we will discuss later in this article, the revenue streams in even the largest casinos aren’t always from table games.

Of course, the casinos where the big money was played remained in table games, and some do to this day. It took a number of years, but surveillance rooms began to shift their focus to slots and other areas. Scams and Thefts Happen in All Departments Losses to bad guys were reduced but the biggest factor that changed our focus was that slots continued to grow in popularity and table games did not. As advantage players and cheaters got bolder and cost us more money, we tightened up our game protection: no more single decks, instead multiple decks were added to give us the edge we needed, and players were prohibited from even touching the cards. Slots began to take more and more of the gambler’s dollar, and took a bigger seat at the executive table. Surveillance had to be there all of the time. Additionally, the games were vulnerable to cheating and card counters and there were a host of them (much more than there are today) to deal with. The pit, by far, made the most money in the casino. Of course, the reason that we watched them exclusively was due directly to the money they made (this was in the eighties).

They even had their own breakrooms and food! They only hung out with each other, made all the money, and drove the best cars. The casino shift manager was “god,” and the floor people and dealers were like the rich kids at school. In those days, they really were the only game in town as far as the casino was concerned. Old time surveillance directors will tell you that when we started it was all about table games. Finding ways to reduce loss in all departments

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